Your 2024 Guide to Digital Freight Management

The freight industry is fully embracing digital transformation — with many forwarders already implementing freight forwarding technology to streamline their manual processes. 

So, let’s discuss digital freight management in more detail.

What Is Digital Freight Management?

Digital freight management (DFM) involves embracing digital transformation by introducing cloud-based technology to streamline the freight management process.

Here’s a brief look at some logistics processes that benefit from digital technology:

  • Selecting a suitable carrier (if you’re outsourcing)
  • Finding the best route and mode of transport for the cargo
  • Preparing and regulating all necessary transit documents
  • Providing transparent shipment tracking
  • Collecting and analyzing data about supply chain management to improve your shipping process

Using freight forwarding software enables the efficient completion of operations.
Let’s look at the best freight management tools to streamline freight processes.  

The Top 5 Digital Freight Forwarders to Simplify Your Shipping Process

Digital freight forwarding can be easy with the help of these freight forwarders:

  1. Flexport
  2. Twill
  3. Ceva Logistics
  4. Zencargo
  5. Forto

1. Flexport

Flexport is a digital freight forwarder that helps streamline the supply chain workflow. It provides practical transport management tools effective for global trade and access to digital freight brokers.

Below are some of its most valuable features:

Key Features

  • Clear customs effectively with the help of expert freight brokers and essential digital technology.
  • Explore new strategies to reduce risk and optimization of freight transportation with an efficient transportation management system (TMS).
  • Protect your shipment with comprehensive cargo insurance.


Flexport’s pricing is available upon request. 

2. Twill

Twill is a freight forwarder with a digital freight forwarding platform that provides crucial shipping guidance.

Twill’s digital solution offers the following features:

Key Features

  • Automate the logistics chain making it practical, quicker, and simpler. 
  • Reach customers quickly with online login and container booking
  • Receive real time shipment updates with flexible notifications and visibility with logistics tracking.


Twill’s pricing is available upon request.

3. Ceva Logistics

Ceva Logistics is a digital freight forwarder offering an e-commerce digital solution to individuals and companies involved in the logistics industry. 

The main features of this freight forwarder logistics software are:

Key Features

  • Access real-time rates and freight quotes. 
  • Monitor and track all shipment loads on a single dashboard.
  • Submit and manage all customer support requests with a digital interface integrated into the logistics software.


Ceva Logistics’ pricing is available upon request.

4. Zencargo

Zencargo is a freight forwarder with a digital freight management platform that enhances supply chain management and maximizes forwarding operations. 

This DFM platform offers:

Key Features

  • Maintain compliance and manage bonded procedures to clear all customs processes successfully.
  • Improve cost efficiency with innovative warehousing and packing strategies.
  • Minimize costly delays and keep freight shipments moving with proactive freight forwarding solutions.


Zencargo’s pricing is available upon request. 

5. Forto

Forto provides transportation management and freight forwarding solutions to handle the movement of loads, like insurance, pre and on-carriage services, and more. 

Some of its top features include:

Key Features

  • Use digital documentation to ensure successful customs clearance.
  • Consolidate shipments with multiple origin suppliers to manage time and reduce costs.
  • Choose various modes of transportation (sea, air, and rail freight) for your shipment.


Forto’s platform is free to use. However, you can get details of its complete pricing upon request. 

Can’t decide on a digital freight management solution? 

Let’s discuss what you need to consider before choosing a platform for your business. 

3 Important Things to Look for When Choosing a Digital Freight Management Platform

Here are three essential things to look for before choosing a freight management platform:

1. Access to Logistics Specialists

Most people prefer to talk to a human if any issues arise. Your DFM provider should connect you to a skilled agent/ freight broker who understands the logistics process

A specialist freight broker can keep you informed and contact you with follow-up information if there are any disruptions like closed facilities, if drivers are late, or other unforeseen events.

2. User-Friendly Interface

A good digital freight platform should offer a straightforward interface and helpful reporting through every shipment phase, from quoting to delivery.

Freight forwarders should be able to enhance customer experience, allowing users to:

If your current platform can’t at least do all that, seek better options in a freight marketplace. 

Interested in a comprehensive digital freight platform that offers excellent customer experience and more? Give Shipthis a try!

3. Expansive Carrier Network

Freight matching software is only as valuable as the freight marketplace you can access. 

Let’s say you must be at the airport, but your Uber driver is late. You're going to miss your flight. Now, imagine if this happens with a freight shipment going to your biggest client. 

Do you see where we're going with this? 

Delivery delays can have huge effects on your business. The best DFM platform will ensure you have many carriers who are consistent and reliable. That’s why you need to find a logistics provider with a network big enough to cater to your shipping needs.

Since you know what to look for when choosing a DFM platform, let's discuss how integrating AI can help boost your digital freight management experience. 

How AI Can Improve Digital Freight Management

Artificial Intelligence has the potential to transform the logistics industry.


AI can provide advanced analytics, predictive modeling, and real-time data. These functions can help shippers and carriers make informed decisions, reduce costs, and improve the efficiency of the supply chain. 

AI can use algorithms and machine learning to automate and optimize manual processes involved with shipping, like:

  • Shipment tracking 
  • Managing documents
  • Planning shipments

In addition, AI can enhance security by detecting and preventing fraud and cyber attacks in real time. 

Bottom line: Integrating AI into digital forwarding platforms will allow businesses to benefit from increased efficiency, cost savings, and improved decision-making.  

Now let’s discover how else digitization has impacted the logistics industry by discussing freight matching. 

What Is Digital Freight Matching?

Digital freight matching uses digital platforms to match shippers and freight brokers with carriers (truckers).

How does a digital freight matching platform work?

Businesses need to transport shipments, and trucking companies have drivers available who search for truckloads of freight. The platform will help them connect and find load matches that suit their capacity. It may even use AI and machine learning to make cost-effective matches. 

Digital freight matching is sometimes called “Uber for trucking,” but this oversimplifies the best DFM platforms as it does much more than just pick up goods. 

PS: Uber freight is a real thing in the freight industry, and it's rapidly expanding its physical footprint by hiring more brokers. So, freight forwarders need to go digital to keep up!

With Shipthis’ advanced integrations, we can integrate any digital freight matching platform of your choice!

Wondering about the differences between traditional 3PLs and digital freight matches? 

Let’s find out. 

Digital Freight Matchers vs. Traditional 3PLs: What’s the Difference?

Technically, everyone is a ‘digital freight matcher’ since all modern freight brokers and 3PLs use technology to match carrier capacity with shipper freight.

However, there are a few subtle differences:

  • Digital Freight Matcher: They’re usually digital freight brokers or a digital freight brokerage company that entered the market in the past decade with digitized operational models.

A digital freight broker prioritizes technology and automation over human interaction and expertise.

Most digital freight matchers have a platform as a service (PaaS) offering. 

What does this mean? 

All transactions — quoting, matching, messaging, booking, and settlements — happen in their app with little to no human intervention.

  • Traditional 3PLs: Traditional 3PLs (AKA traditional freight broker) usually have representatives to communicate with shippers and carriers in the traditional freight processes. They facilitate deals, manage pickup, delivery, and track shipments.

This doesn’t mean they don’t use technology. Most 3PLs in today’s freight forwarding market use digital load boards and other digital tools to ensure successful interactions between a shipper and carrier.

To summarize:

The most significant difference between the two logistic stakeholders is how they approach technology. Traditional 3PLs adapt new tools into their people-centric logistics operations, whereas digital freight matchers entered the logistics space with a digital-first approach.

All these technological advances in the logistics industry influence the freight management market. 

Read on to learn how. 

The Digital Freight Management Market Outlook in 2024

Operating these sophisticated solutions require trained personnel, which can increase overall costs for end users. The lack of these skills may be a challenge for the digital freight market share. 

In contrast, many data analytics, AI, and ERP innovations can assist the logistics industry in cross-border operations. Researchers are developing activities to improve the IT infrastructure to transform digital freight management solutions.  

Plus, advancements like last-mile robots and self-driving vehicles can unlock new levels of safety, quality, and efficiency in the logistics industry. 
What’s more?

The freight management market share is expected to experience rapid growth due to the enhancement of transportation management systems and other upgrades in the industry.  

Here’s an outlook on the market:

  • Digital Freight Management Market Size (2022) - US$ 14,083.5 Million
  • Digital Freight Management Market Size (2032) - US$ 34,559.8 Million
  • Digital Freight Management Market CAGR - 9.4%

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