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Regardless of any industry or what kinds of products and services you may offer, your customer is an essential part of your business. Without Stunning Customer Service, Your Business Will Never Be Great. This applies to the freight forwarding industry as well. Customer-centric policies enable Freight forwarders to give themselves a competitive edge against everyone from large multinationals to local agents to digital forwarders.
Logistics Customers, shippers, consignees have always wanted friendly, efficient, and reliable service, but new technology has raised their expectations even higher. Today, customers expect more efficient service than before and anytime, anywhere, and in the format and on their chosen device. And to keep up with this new kind of "always-connected" customer, your business must embrace technology today to stay up to date with customer experience trends.
In Today's Digital era, customers are considered impatient simply because they can be. They seek whatever pleases them and pursue it promptly, which makes them highly resourceful. Before reaching out for help, most customers have already searched for information and resolved all issues themselves.
According to a study based on IDC's ongoing Global DataSphere research (Link https://www.seagate.com/files/www-content/our-story/trends/files/idc-seagate-dataage-whitepaper.pdf ) conducted in September 2018 by IDC, two-thirds of the CEO's of Global 2,000 companies will shift their focus from traditional, offline strategies to more modern digital strategies to improve the customer experience before the end of the year. - with 34% of companies believing they'll fully adopt digital transformation within 12 months or less.
Simply put, a critical part of retaining your existing customers and gaining new customers is about giving them new experiences technologies - a self-service Online customer portal, a one stop solution for all customer activities where they manage their shipments, track thier shipment lifecycle, see and pay invoices, monitor their quotes, and more.
1. Communication Transparency and Visibility to your stomers
Shipthis provides digital services to your customers via a private and secure white-labeled solution embedded in your website. It enables your customers to log on to portal and enter quote requests, receive instant quote responses, confirm bookings, attach/view documents, invoices, monitor shipment status, track and trace their shipment, chat functionality, view multiple reports, and more all in a comprehensive, easy-to-use dashboard. Shipthis Customer Portal combines real-time, multichannel communication and visibility, putting the customer at the center of your operations.
2. Saves Customers Time.
Shipthis customer portal is easily accessible as web app/ webpage. The customer portal applications are engaging, allowing the customer looking for information can easily find it on the portal. Eliminating the need to call a support executive also gives the customers a sense of control. If required, customers can effortlessly chat with support executives and don't have to engage in a time-consuming back-and-forth discussion over email.
3.Customer Portal Reduces Operations Workload.
Customer Portal enables your customers to easily manage and access all information related to the shipment in a single dashboard view. Your customers can conveniently access data with a single click, staying on top of their queries, documents, and shipments without navigating between different pages. By allowing customers to be self-reliant, the operations staff can work on the more pressing issues and focus on revenue generation activities.
4.Your Customer Portal, Your Brand
With the customer portal tailored to suit your brand, customers are reassured that they are in the right place. You can build brand loyalty and maximize customer lifetime value.
5. Communication Made Easy
Communication with customers is vital for increased customer satisfaction. while, minor miscommunications can lead to big misunderstandings. With Shipthis, you can automate the communications process like replying to quote requests, approvals, documentation, etc., to ensure you are always available to your customers.
6. Improve Customer Acquisition
Providing better service and faster solutions will make your customers happy and satisfied. Satisfied customers will recommend your brand to their friends and acquaintances , and we all know that word-of-mouth publicity is one of the most powerful forms of communication. This will, in turn, generate several new business prospects and allow you to improve customer acquisition.